Independent decision-making is required in daily routine functions. External contacts include patients, families, community physicians, and outside organizations such as representatives from government agencies and allied hospitals. Internal contacts include physicians, staff and management throughout the organization, including, but not limited to, Patient Business Services, Patient Access Representative II and III, Utilization Management, Patient Flow Coordinators/HAS, and Health Information Management. This position requires strong organization skills, prioritization, good judgment, diplomacy, and independent thinking. Work situations are varied and require an individual with the ability to respond to patients and families with compassion, respect, and understanding. #KAISER ON THE JOB REGISTRATION#This position works on the front line with constant patient interaction in high volume registration areas and the Emergency Departments. The work environment at times can be stressful, pressured, or hostile. #KAISER ON THE JOB PROFESSIONAL#This position is an intermediate level position that requires a professional service-oriented individual with strong organizational skills working under limited supervision. The Patient Access Representative I works closely with both the financial team (Patient Business Services and the payor(s)) and the clinical team (nursing, physicians, hospital supervisors, etc) to ensure the optimum patient experience, accurate registration, maximum cash flow and reimbursements for the system. The Patient Access Representative I facilitates the patient and family care experience and aids them in understanding the Kaiser Permanente Healthcare System facilities and routines. The Patient Access Representative I has knowledge of state and federal regulations governing patient healthcare encounters and assures compliance. This position acts as an ambassador to ensure a patient friendly experience. Performs various related cash handling procedures per SOX control regulations. Answers and/or refers questions received from patients, visitors, staff as appropriate. Refers patients to Financial Counselors for Medical Financial Assistance. Obtaining inpatient bed assignments and processes inpatient admission, including direct admit, to include following patient identification protocols and completion of necessary documentation. #KAISER ON THE JOB MANUAL#Responsibilities include but are not limited to: collecting pertinent registration data, performing functions such as limited insurance eligibility and benefits verification, point of service cash collection, based on established manual or technological protocols, and completion of documentation necessary for the expedient registration/ admission of Patients according to organizational policy and procedures and federal/state/regulatory requirements. The Patient Access Representative I is responsible for ensuring a complete and accurate Patient admission/registration. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patient's clinical care as well as the financial documentation. The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment.
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